Shipping policy

Welcome to Norvia Co.

We are committed to providing a reliable and transparent shipping experience. Below you’ll find detailed information about order processing, delivery times, shipping costs, and available shipping options. For information about returns and refunds, please refer to our separate Return & Refund Policy.

Shipping Area

We currently ship to:

  • United States
  • Selected European destinations (fulfilled from within the European Union):
    Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Fulfillment note:
Orders shipping to the United States are dispatched from our US fulfillment center. Orders shipping to the European destinations listed above are dispatched from our EU fulfillment center.

Shipping Costs

United States

  • Free standard shipping on all orders

Europe (EU-fulfilled destinations + United Kingdom)

  • Free standard shipping on all orders

Optional Upgrade (All Regions)

  • Shipping Protection: $5.95 available as an optional upgrade at checkout (regardless of order value)

Order Processing Time

Orders are processed within 2 business days (excluding weekends and holidays) after your order is placed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Time

Delivery times below start after processing and are estimates. They may vary due to carrier delays, peak shipping periods, weather, or other factors outside our control.

  • United States: typically 2–5 business days
  • Europe (EU-fulfilled): typically 2–7 business days
  • United Kingdom: typically 3–8 business days

Shipping Options

Standard Shipping

  • Available on all orders
  • Free on orders
  • Includes tracking information

Shipping Protection (Optional)

Shipping Protection is available as an optional upgrade for customers who prefer additional security and coverage.

This option includes:

  • Coverage in case of transit issues such as loss or damage (where applicable)
  • Order tracking with a tracking number for every shipment
  • Reliable courier partners selected to ensure safe and timely delivery
  • Protective packaging using high-quality materials to help safeguard products during transit

Shipping & Tracking

All orders are shipped with a tracking number, allowing you to monitor your delivery from dispatch to arrival.

We work with trusted shipping partners to ensure orders arrive safely and in good condition.

Secure Packaging

All skincare products are carefully packed using protective materials to help ensure they arrive in optimal condition.

Shipping Issues or Questions

If you experience any issues with your delivery or have questions regarding shipping, please contact our customer support team at support@norviaco.com.

Returns & Refunds

For information regarding returns, refunds, and eligibility, please refer to our Return & Refund Policy.

Contact

Email: support@norviaco.com
Phone: 1 (656) 400-9284